Terms Of Service
Last Updated: September 10, 2026
These Terms of Service govern your use of peakperformancesupply.com and any purchase you make from us. Please read them carefully. By browsing the website, creating an account, or placing an order, you agree to be bound by these terms. If you do not agree with them, please do not use the website.
1. Who You Are Dealing With
This website is owned and operated by Elevate Commerce Group LLC, trading as Peak Performance Supply, a limited liability company registered in the United States with its registered address at 30 N Gould Street, Suite R, Sheridan, WY 82801. In these terms, "we", "us," and "our" refer to Peak Performance Supply, and "you" refers to the person using the website or placing an order.
We are an authorized dealer for the manufacturers whose products we sell. We are not the manufacturer of any product in our catalog.
2. Documents That Form Part of These Terms
The following policies are incorporated into these Terms of Service and apply to every order:
Where a specific policy addresses a matter in more detail than these terms do, the more detailed policy applies.
3. Eligibility
You must be at least 18 years old and legally able to enter into a binding contract to place an order with us. By ordering, you confirm that the information you provide is accurate and complete, that you are authorized to use the payment method presented, and that you are purchasing for your own use rather than for unauthorized resale.
4. Your Account
You do not need an account to place an order, but if you create one, you are responsible for keeping your password confidential and for all activity that takes place under your account. Please tell us immediately if you believe your account has been accessed without your permission. We may suspend or close an account that is being used in breach of these terms.
5. Products, Specifications and Availability
We present manufacturer specifications alongside our own product information, and we work hard to keep specifications, dimensions, weight capacities, images and pricing accurate. Even so, we do not warrant that every detail on the site is free of error. Colours can appear differently on different screens, and manufacturers occasionally revise specifications, packaging or components without notice.
All products are subject to availability at the supplier. We may change, limit or discontinue any product at any time without notice. If an item you have ordered becomes unavailable, we will contact you and either offer an alternative or cancel and refund that item in full.
If dimensions, ceiling clearance, electrical requirements, or freight access are critical to your purchase, please contact us to confirm before ordering. We would much rather answer the question beforehand than process a return afterwards.
6. Pricing and Pricing Errors
All prices are listed in US Dollars and are subject to change without notice. A price change does not affect an order that has already been accepted and paid for.
If an item is listed at an incorrect price, we will never charge you the difference without your agreement. We contact you first, and you may either proceed at the correct price or cancel the order for a full refund. We reserve the right to cancel any order affected by a pricing, listing, or specification error, whether the error is discovered before or after the order is placed.
7. Order Acceptance, Refusal and Cancellation by Us
Your order is an offer to buy. A confirmation email acknowledges that we have received it but does not constitute acceptance. The contract between us is formed when we accept the order and submit it for fulfilment.
We reserve the right to refuse, limit or cancel any order, in whole or in part, including in the following circumstances:
- A pricing, listing or specification error on the website
- Suspected fraudulent, unauthorized, or high-risk transactions
- Stock unavailability at the supplier
- An order that cannot be shipped to the address provided, including any address outside the contiguous 48 states
- Suspected resale, bulk purchasing, or misuse of a discount code
- A customer with a history of repeated unjustified chargebacks or abusive conduct toward our staff
If we cancel an accepted order, we will notify you and refund you in full. No cancellation fee is charged when the cancellation is ours.
8. Order Changes and Cancellation by You
You can cancel or modify an order at no cost at any point before it has shipped. Email support@peakperformancesupply.com with your order number as soon as possible, because orders are submitted to suppliers quickly and some items dispatch the same business day. Refunds for cancelled orders are issued within 3 to 5 business days, with no fees.
Once an order has shipped, it can no longer be cancelled and must be handled as a return under our Return and Refund Policy. In that case, the outbound and return freight costs are non-refundable, and any applicable restocking fee will apply.
9. Payment
We accept all major credit and debit cards, Apple Pay, Google Pay and Shop Pay, including Shop Pay Installments. No payment method carries a surcharge. Payment is authorized at checkout and captured when the order is accepted for fulfilment. Full details, including how we handle tax, duplicate charges and billing errors, are set out in our Billing Policy.
Shop Pay Installments agreements are between you and the financing provider. Any interest on longer terms is set and disclosed by that provider, not by us.
10. Shipping and Delivery
We ship within the United States only, to the contiguous 48 states. Delivery timelines, shipping charges, freight delivery conditions, and the process for delayed, lost, damaged, or undelivered shipments are governed by our Shipping Policy.
Freight deliveries are curbside. Offloading the shipment is your responsibility, and you are responsible for ensuring the delivery address is accessible to a full-size truck. Delivery estimates are provided by carriers and are not guaranteed. We are not liable for delays caused by the carrier, by weather, or by circumstances outside our reasonable control.
Risk of loss and title to products pass to you on delivery.
11. Returns, Refunds and Exchanges
Return windows, authorization requirements, restocking fees, who pays return shipping, and refund timelines and methods are governed by our Return and Refund Policy. In summary: every product can be returned, return authorization must be obtained before you ship anything back, windows are set by the manufacturer and range from 7 to 30 days, we do not offer direct exchanges, and all refunds are issued to the original payment method.
12. Warranty
Every product we sell carries the manufacturer’s warranty. We are an authorized dealer for every brand in our catalog, and we handle warranty claims on your behalf rather than sending you to the manufacturer.
Warranty periods by brand are as follows:
- Fringe Sport: Lifetime warranty on rack structure.
- TAG Fitness: Lifetime warranty on welds; 1-year warranty on parts.
- Tru Grit: Lifetime warranty on frame; 5-year warranty on tread.
- Dynamic Saunas: 5-year warranty.
- Golden Designs: 5-year warranty on electronics; 1-year warranty on stove.
- Redwood Outdoors: 1-year warranty on sauna; 5-year warranty on heater components.
- CRYO Innovations: 3-year warranty.
- Sunny Health & Fitness: 3-year warranty on frame; 180-day warranty on parts.
- Valor Fitness: 1-year warranty on frame; 90-day hardware warranty.
- All Other Brands: Warranty coverage as stated on the applicable product page.
What is covered: manufacturing defects under normal residential use.
What is not covered: commercial use of residential equipment, normal wear and tear, misuse, overloading, improper assembly, modifications, cosmetic marks, and shipping damage. Shipping damage is handled separately and must be reported at delivery under our Shipping Policy.
Warranties generally cover the original purchaser only and are not transferable. Warranty terms are set by the manufacturer and may be amended by them.
How to claim: email support@peakperformancesupply.com with your order number and photographs of the fault. We take it up with the manufacturer on your behalf. Most issues are resolved with replacement parts, so you keep the unit and send nothing back. If parts do not resolve the fault, we replace the item, and if we cannot replace it, we refund you.
13. Promotions, Discount Codes and Price Matching
We run promotions and discount codes. We do not operate a loyalty or points program.
Ongoing offers, with no end date
- Free shipping: On orders over $500 within the contiguous 48 states.
- Price match: If you find the same item at a lower price from another authorized dealer, we will beat it. This excludes auction sites, third-party marketplace sellers, clearance and open-box listings, and prices that already include a seller’s own discount. We may ask you to provide a link or screenshot, and we reserve the right to decline a match where the competing offer cannot be verified.
- Free beginner accessory kit with every sauna purchase.
13. Assembly, Installation, Suitability and Safety
We supply equipment only. We do not provide assembly, installation, electrical work or in-home repair services.
It is your responsibility to ensure that your space, flooring, ceiling height, doorways and electrical supply meet the manufacturer’s stated requirements before you order, and that equipment is assembled, installed and used strictly in line with the manufacturer’s instructions. Improper assembly, installation or use may void your warranty and create a risk of serious injury.
Fitness equipment carries an inherent risk of injury. Please consult a qualified physician or fitness professional before beginning a new training program, inspect equipment regularly for wear, and follow all manufacturer safety instructions and weight limits.
14. Acceptable Use of the Website
You agree not to use our website to break any law, to attempt unauthorized access to our systems or another user’s account, to scrape, copy or republish our content for commercial purposes, to introduce malicious code, to interfere with the operation of the site, or to submit false, misleading or abusive information. We may suspend or terminate access for any user who breaches this section.
15. Reviews and Content You Submit
If you submit a review, photograph, video, comment or other content to us or to our website, you keep ownership of it but grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display it in connection with our business, including in marketing. You confirm that the content is your own, that it is accurate, and that it does not infringe anyone else’s rights. We may edit, decline to publish or remove submitted content at our discretion, and we do not publish content that is unlawful, abusive, or misleading.
16. Intellectual Property
All content on this website, including text, our own product descriptions, layout, graphics and logos, is the property of Elevate Commerce Group LLC or its licensors and is protected by applicable intellectual property law. Manufacturer names, trademarks, specifications and product imagery remain the property of their respective owners and are used here under our authorized dealer relationships. Nothing on this site grants you any licence or right to use any trademark without the owner’s written permission.
17. Third-Party Links and Services
Our website links to manufacturer sites and other third-party resources, and relies on third-party services including our ecommerce platform, payment processor and carriers. We do not control those sites or services and are not responsible for their content, availability, products or practices.
18. Privacy
Your personal information is handled in accordance with our Privacy Policy, which forms part of these terms and explains what we collect, how we use it, who we share it with and what rights you have.
19. Disclaimer
Our website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these terms, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.
Nothing in this section affects the manufacturer warranty attached to your product, or any right you have under applicable consumer protection law that cannot lawfully be excluded.
20. Limitation of Liability
To the fullest extent permitted by law, Elevate Commerce Group LLC, its officers, employees and agents are not liable for any indirect, incidental, special, punitive or consequential damages arising from your use of the website or of any product purchased from us, including loss of profits, loss of use, or the cost of substitute goods.
Our total liability in connection with any order is limited to the amount you paid for that order. Nothing in these terms limits liability for fraud, for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be limited.
21. Indemnification
You agree to indemnify and hold harmless Elevate Commerce Group LLC, its officers, employees and agents from any claim, demand, loss or expense, including reasonable legal fees, arising out of your breach of these terms, your misuse of the website, or your misuse of, or failure to properly assemble or install, any product purchased from us.
22. Events Outside Our Control
We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including carrier disruption, supplier or manufacturing failure, extreme weather, natural disaster, fire, strike, civil unrest, war, epidemic, government action or failure of public infrastructure or telecommunications. Where such an event occurs, we will contact you, keep you informed, and where the delay is significant, you may cancel the affected order for a full refund.
23. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to these terms or your purchase will be subject to the exclusive jurisdiction of the state and federal courts located in the State of Wyoming, and you consent to the jurisdiction of those courts. This does not deprive you of the protection of any mandatory consumer law of your state of residence.
24. General
Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.
Waiver: Our failure to enforce any right or provision does not waive that right or provision.
Assignment: You may not transfer your rights under these terms without our written consent. We may assign our rights and obligations, for example, as part of a sale of the business.
Entire agreement: These terms, together with the policies listed in section 2, form the entire agreement between you and us in relation to your use of the website and your purchase, and supersede any earlier discussion or representation.
Headings: Section headings are for convenience only and do not affect interpretation.
25. Electronic Communications and Notices
By using our website or placing an order, you consent to receiving communications from us electronically, and you agree that all agreements, notices and disclosures we provide electronically satisfy any legal requirement that they be in writing. Notices to us should be sent to support@peakperformancesupply.com. Notices to you will be sent to the email address associated with your order or account.
26. Changes to These Terms
We may update these Terms of Service at any time. The revised version takes effect when it is posted on this page, and the Last Updated date above shows when it was last changed. Orders already placed are governed by the terms in effect at the time of purchase. Your continued use of the website after a change is posted constitutes acceptance of the revised terms.
27. Contact
If you have any questions or queries about these Terms of Service, please contact us using the business information below.
Business Information
Peak Performance Supply is a brand operated by Elevate Commerce Group LLC.
Business Address: 30 N Gould Street, Suite R, Sheridan, WY 82801, United States
Email: support@peakperformancesupply.com
Phone: +1 562 478 2296
Customer Support Hours: Monday to Friday, 9:00 AM to 7:00 PM Pacific Time (PT). Closed on weekends and public holidays.