Return Policy
# 🔁 Return Policy (Peak Performance Supply)
This Return Policy applies to all purchases made through Peak Performance Supply (operated by Elevate Commerce Group LLC). Because we work with multiple trusted suppliers, **return policies vary by brand and product**. The **brand-specific return policy listed on each product page is the source of truth**.
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## ✅ Quick Summary (Read This First)
🧾 **Return authorization is required** before sending anything back. Unauthorized returns are not accepted.
📦 Items must be **new, unused, and in original packaging** unless the brand specifically allows otherwise.
🚚 **Return shipping is typically the customer’s responsibility** unless otherwise stated.
💳 Refunds are issued to the **original payment method** after the return is received and inspected.
🧰 **Restocking fees may apply** depending on brand rules.
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## 🛠️ Warranty Support (Parts-First Resolution)
Many high-ticket items are covered by a manufacturer warranty. In warranty situations, the supplier/manufacturer will often resolve issues by:
✅ troubleshooting and support, and/or
✅ shipping **replacement parts** (instead of requiring a full return).
This is often the fastest solution for our customers and helps avoid the cost and complexity of freight returns. If you have a warranty concern, contact us first so we can coordinate with the brand on the correct resolution path.
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## 📩 How to Start a Return (Required)
Email: **support@peakperformancesupply.com** with:
✅ Order number
✅ Item name(s)
✅ Reason for return
✅ Photos (if damaged/defective)
We will respond with the correct **return address and instructions** (varies by supplier).
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## 🚛 Freight / Oversized Items (High-Ticket SOP)
For large equipment and freight shipments:
📦 Items must be returned **unused** and **properly repacked** (often in original crate/pallet/box).
🚚 Return freight can be expensive and is usually **not covered** unless the return is due to supplier error or confirmed damage/defect.
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## 🛑 Damaged or Defective Items (Do This Immediately)
If your order arrives damaged or defective:
📧 Email **support@peakperformancesupply.com** ASAP with:
✅ Order number
✅ Clear photos of packaging + damage
✅ Any delivery notes (if freight)
We will work quickly with the supplier to resolve the issue.
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## 🏷️ Brand-Specific Return Rules (What Actually Applies)
### 🟦 TAG Fitness
⏱️ **7 days from original purchase date**
📦 Must be **original packaging, unused, undamaged**, with proof of purchase
📩 Contact us **before returning** for instructions/address
### 🟧 Fringe Sport
⏱️ **30 days** (see product page return & exchanges terms)
✅ Many items may be eligible for return even if lightly used (per product page policy text)
### 🟥 Major Fitness
⏱️ Returns must be requested within **35 days of delivery**
### 🟨 Valor Fitness
📦 Once a return is approved, returns must be shipped back within **14 days of receiving the return label**
⚠️ Returns received after this window may be subject to a **25% restocking fee**
### 🧊 Qoolpod
⏱️ **15-day return window from delivery**
⚠️ **20% restocking fee + return shipping costs** (shipping costs are non-refundable)
### 🪵 LeisureCraft
⚠️ **20% restocking fee**
🚚 Customer responsible for **return shipping to the manufacturer in Ontario, Canada**
### 🌲 Redwood Outdoors
⏱️ Return requests must be made within **30 days**
📦 Returns must be shipped back in **original wood crates / original packaging**
### ❄️ CRYO Innovations
⏱️ Return requests may be made within **30 days of delivery** by contacting support
### 🏃 Sunny Health & Fitness
Return terms vary by item. Please refer to the **Return Policy section on the product page** (that product-page policy controls).
### 🏃 TruGrit
Return terms vary by item. Please refer to the **Return Policy section on the product page** (that product-page policy controls).
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## ⚠️ Important Notes
✅ Each product’s individual return policy on its product page **overrides** this general policy.
🚫 Items sent back without authorization will not be accepted.
⚠️ Restocking fees, cancellation fees, or non-refundable shipping charges may apply depending on supplier guidelines.