Last Updated: September 10, 2026

This policy explains when you can return an item, how to do it, who pays the shipping, what fees may apply, and how and when you receive your refund. It applies to all orders placed at peakperformancesupply.com. Please read section 2 before sending anything back, as returns sent without authorization cannot be accepted.

1. Do We Accept Returns?

Yes. We accept returns on every product we sell. No item in our catalog is sold as non-returnable.

Because we are an authorized dealer for eleven manufacturers, the return window and any restocking fee are set by the brand that made your item. Both are listed in section 3 and on every product page, so you can check them before you buy.

2. Return Authorization Is Required

You must contact us and receive a return authorization before shipping anything back. Return addresses differ by supplier, and an item sent to the wrong location cannot be processed.

To request authorization, email support@peakperformancesupply.com or call +1 562 478 2296 (Monday to Friday, 9:00 AM to 7:00 PM Pacific Time) with:

• Your order number
• The item name
• The reason for the return
• Photographs, if the item is damaged or defective

We check the request against the manufacturer’s return window and condition requirements, obtain the correct return address from the supplier, and then issue your authorization with the return address, packing requirements, and any fees that will apply. You ship only after you have received that authorization.

We do not operate a self-service returns portal, and we have no retail location, so in-store returns are not available.

Items sent back without authorization will not be accepted and may be returned to sender at your expense.

3. Return Windows and Restocking Fees by Brand

Return requests must be made within the window set by the manufacturer of your item. The windows and any applicable restocking fees are as follows.

• TAG Fitness: 7 days from purchase. No restocking fee.
• Fringe Sport: 30 days from purchase. No restocking fee.
• Redwood Outdoors: 30 days from delivery. No restocking fee.
• CRYO Innovations: 30 days from delivery. No restocking fee.
• Qoolpod: 15 days from delivery. Restocking fee of 20% of the item value, and original shipping charges are non-refundable.
• Valor Fitness: the item must be shipped back within 14 days of the return label being issued. A restocking fee of 25% applies if it is received more than 14 days after the label was issued.
• LeisureCraft: window as stated on the product page. Restocking fee of 20% of the item value.
• Sunny Health & Fitness: window and restocking fee vary by item, as stated on the product page.
• Tru Grit: window and restocking fees vary by item, as stated on the product page.
• All other brands: window and restocking fee as stated on the product page.

A restocking fee is deducted from your refund when the returned item is received. It is separate from any return shipping cost you pay.

No restocking fee is ever charged when the return is due to supplier error, shipping damage, or a defective item.

4. Return Eligibility Conditions

To qualify for a return, the following must all be true.

• You have received a return authorization from us before shipping the item back.
• Your request was made within the brand’s return window shown in section 3.
• The item is new, unused, and in its original packaging, with proof of purchase. Fringe Sport is the exception here and permits the return of many lightly used items.
• Freight items are properly repacked, normally in the original crate or on the original pallet. Redwood Outdoors saunas must be returned in their original wooden crates, so please keep the crating until you are certain you are keeping the sauna.

5. If a Return Does Not Meet the Conditions

We always contact you before refusing a return, and we offer an alternative wherever one exists, such as warranty parts, a replacement, or a partial refund.

• No return authorization: the return is refused, or returned to sender at your cost.
• Requested after the window has closed: the return is refused, or accepted with a restocking fee applied.
• Item used, incomplete, or poorly repacked: the return is refused, or a partial refund is issued to reflect the reduced condition.
• Freight damage not recorded on the delivery receipt at the time of delivery: carriers routinely deny these claims, and the loss often cannot be recovered. This is why inspecting before signing matters so much.

6. Return Shipping: How It Works and Who Pays

You ship the item back yourself. We do not issue prepaid return labels as standard, with Valor Fitness as the only exception. Freight items are collected by the supplier’s carrier, which we arrange on your behalf, and the cost is quoted to you before we issue the authorization.

Who pays depends entirely on the reason for the return.

• You pay return shipping when the return is due to a change of mind, the wrong item being ordered, the item no longer being needed, or the item not fitting your space. Your original shipping charge is not refunded in these cases, and any applicable brand restocking fee is deducted from the refund.
• We pay return shipping when the return is due to supplier error, shipping damage, a defective item, or the wrong item being shipped. Your original shipping charge is refunded in full, and no restocking fee applies.

7. Return Timelines

• Request window: as listed by brand in section 3.
• After approval: the item must be shipped back within 14 days of authorization.
• Refund processing: issued within 5 to 10 business days of the item being received and inspected.

Timelines differ by product category. Small parcel items typically take 3 to 7 days in each direction. Freight items take considerably longer, because collection has to be scheduled, transit runs 5 to 10 business days, and warehouse inspection adds further time on top.

Please note that most higher-value items carry a manufacturer warranty, and faults are usually resolved with replacement parts rather than a return. See section 9.

8. Exchanges

We do not offer direct exchanges.

If you want a different model, size or colour, return the original item under this policy and place a new order. The new order ships immediately on normal lead times rather than waiting for your return to arrive, which gets the right equipment to you faster.

This is a deliberate decision. On freight equipment, a true exchange means paying to move two oversized items and leaves you without equipment for four to six weeks.

Return shipping on an exchange follows the same rules as section 6: you pay when the reason is preference or a change of mind, and we pay when the item arrived damaged, defective, or was shipped in error. Items that arrive damaged or defective are replaced free of charge. That is a warranty resolution rather than an exchange, and it costs you nothing.

9. Wrong, Damaged or Defective Items

Report all of the following by email to support@peakperformancesupply.com with your order number, photographs, and, for freight deliveries, the signed delivery receipt.

Wrong item received

Report this within 7 days of delivery. We ship the correct item and collect the incorrect one at our cost, or refund you instead if you would prefer.

Parcel damage — accessories and small items

Report within 72 hours of delivery. Photograph the item, the damage, and the outer packaging, including the shipping label, and email us with your order number. Keep the original packaging until the claim is closed.

Visible freight damage

This one is time-critical. Inspect the shipment before you sign, note the damage on the delivery receipt before signing, photograph all sides of the shipment along with the shipping label, then email us immediately. Signing a delivery receipt clean allows the carrier to deny the claim.

Concealed freight damage found on unpacking

Report this within 72 hours of delivery with photographs of both the item and its packaging.

Defect discovered after use

Report this at any time within the manufacturer’s warranty period. We send replacement parts first, which resolves most cases. If parts do not fix the fault, we replace the unit, and if we cannot replace it, we refund you.

Do you need to send the item back first? No. In all of the situations above, we start the resolution with photo verification, so you are not left waiting. The correct item ships as soon as photographs confirm a wrong-item error, with collection arranged in parallel. Damage claims are authorized based on your photographs and the delivery receipt notation. Warranty parts ship on the basis of photographs or a short video, and you keep the unit throughout.

The only case where we need the item returned before resolving is a change-of-mind return.

We do not offer in-home repair, and we do not issue store credit. You are never charged return shipping or a restocking fee in any of these situations.

10. Order Cancellations

Orders can be cancelled free of charge at any point before they have shipped. Email support@peakperformancesupply.com with your order number as early as possible, as orders submitted to a supplier can move quickly. Refunds for cancelled orders are issued within 3 to 5 business days, with no fees of any kind.

Once an order has shipped, it can no longer be cancelled and must be handled as a return under this policy.

11. Refunds

When your refund is issued

• Voluntary returns, meaning a change of mind, the wrong item ordered, or an item no longer needed: within 5 to 10 business days of the item being received and inspected. The clock starts at inspection, not at approval.
• Damaged, defective, or wrong items: within 3 to 5 business days of photo verification. We do not wait for the item to come back.
• Missing or short-shipped items: within 3 to 5 business days of confirming the shortage.
• Orders cancelled before shipping: within 3 to 5 business days, with no fees of any kind.

On freight items, the overall wait for a voluntary return is longer, because return transit alone runs 5 to 10 business days before inspection can begin.

After we issue a refund, your bank or card provider typically takes a further 3 to 10 business days to post it to your account. That part of the timeline is outside our control.

Refund method

All refunds are issued to the original payment method used at checkout, including Shop Pay. We do not issue store credit, and the method does not change based on the reason for the refund.

Original shipping charges

Original shipping charges are refunded when the fault is ours or the supplier’s: the item arrived damaged or defective, the wrong item was shipped, the order was never delivered, or the order was cancelled before shipping.

Original shipping charges are not refunded on a change of mind, an item no longer needed, the wrong model being ordered, or an item not fitting the intended space. Outbound freight is a real cost that has already been incurred.

Partial refunds

Partial refunds are issued in the following circumstances:

• A brand restocking fee is deducted, as listed in section 3.
• The item is returned in reduced condition: used beyond the brand’s allowance, missing parts or packaging, or damaged during repacking.
• Cosmetic damage that does not affect function, where you choose to keep the item and accept a discount instead of a replacement.
• A multi-item order is partially returned. We refund the returned items only, and the original shipping charge is not refunded.
• A bundle is partially returned. The remaining items are repriced at standard rates, and the refund is adjusted accordingly.

12. Questions About a Return or Refund

If you have any questions or queries about this Return and Refund Policy, a return in progress, or a refund you are expecting, please contact us using the business information below, quoting your order number. We reply within one business day.

Business Information

Peak Performance Supply is a brand operated by Elevate Commerce Group LLC.

Business Address: 30 N Gould Street, Suite R, Sheridan, WY 82801, United States

Email: support@peakperformancesupply.com

Phone: +1 562 478 2296

Customer Support Hours: Monday to Friday, 9:00 AM to 7:00 PM Pacific Time (PT). Closed on weekends and public holidays.