Shipping policy

Last Updated: September 10, 2026

This Shipping Policy explains where we ship, how long orders take to process and arrive, what shipping costs are, and how we handle delayed, lost, damaged, or undelivered shipments. It applies to all orders placed at peakperformancesupply.com.

1. Shipping Destinations

We ship within the United States only, to the contiguous 48 states.

We do not currently ship to Alaska, Hawaii, United States territories, or to any international destination. Orders placed for delivery outside the contiguous 48 states cannot be fulfilled and will be cancelled and refunded in full.

Address restrictions: We do not deliver large or freight-shipped equipment to P.O. Boxes. Freight items also require a delivery address that a full-size truck can safely reach. If access is restricted by a narrow road, a gated community, a low bridge, or a similar obstruction, please contact us before ordering so we can confirm delivery is possible.

Product restrictions: Larger items such as saunas, cold plunges, power racks, and functional trainers ship by freight rather than a parcel carrier. Freight shipments are delivered curbside, and the carrier will contact you in advance to schedule a delivery appointment.

2. Order Processing Time

Orders are processed Monday to Friday, excluding public holidays.

  • Accessories and small parcel items: 1 to 3 business days.

  • Freight equipment such as saunas, cold plunges, racks, and functional trainers: 3 to 7 business days.

We are an authorized dealer, and orders ship directly from our brand partners’ warehouses, so preparation time varies by manufacturer. The estimated window shown on each product page and at checkout is the accurate timeline for that specific item and takes priority over the general ranges above.

Typical supplier hand-off times are as follows:

  • Valor Fitness: 0 to 1 business days.
  • Fringe Sport: 1 to 4 business days.
  • TAG Fitness: 3 to 6 business days.
  • Redwood Outdoors, CRYO Innovations, LeisureCraft, and Qoolpod: freight-scheduled. Please see the estimated timeline shown on the product page.

3. Order Cut-Off Time

Our daily cut-off is 12:00 PM Pacific Time (3:00 PM Eastern Time), Monday to Friday, excluding public holidays.

Orders placed before the cut-off are submitted to the supplier the same business day. Orders placed after the cut-off, or on a weekend or public holiday, are submitted on the next business day, and the processing times above begin from that point.

Each supplier also runs its own freight pickup schedule, which determines the exact departure date. This is reflected in the delivery estimate shown at checkout.

4. Shipping Methods and Delivery Times

We offer two delivery methods, assigned automatically based on the size and weight of the items in your order. There is no expedited or overnight service.

  • Standard Parcel Shipping: Used for accessories and small items. Estimated transit time is 3 to 7 business days after dispatch.
  • Freight Shipping, delivered curbside: Used for saunas, cold plunges, racks, functional trainers, and other oversized equipment. Estimated transit time is 5 to 10 business days after dispatch, plus the time needed to schedule your delivery appointment.

Total delivery time is processing time plus transit time. Transit estimates are provided by the carrier and are not guaranteed. The estimate displayed on the product page and at checkout is the most accurate timeline for your specific item.

5. Freight Delivery: What to Expect

If your order ships by freight, the process works as follows.

  • The freight carrier contacts you in advance to schedule a delivery appointment. Please respond promptly, as missed appointments can result in redelivery or storage fees.
  • Delivery is curbside. The driver brings the shipment to the end of your driveway or the curb outside your property.
  • Offloading is the customer’s responsibility. You will need to move the shipment piece by piece, arrange help, or use a forklift. Drivers are not permitted to carry items inside, upstairs, or into a garage.
  • Inspect the shipment before you sign. This step is critical and is explained in section 8 below.
  • We do not offer assembly or installation services.

6. Shipping Charges

All shipping charges are shown in US Dollars and are calculated at checkout before payment.

  • Orders of $500 or more, calculated on the merchandise subtotal: free shipping.
  • Orders below $500: a flat rate of $14.99.

Free shipping applies to all qualifying orders shipped within the contiguous 48 states, including freight items, and has no end date. The $500 threshold is calculated on the merchandise subtotal, before any taxes and after any discount is applied. If a partial return brings an order below the threshold, please see our Return and Refund Policy for how shipping costs are treated.

We do not offer international shipping, and no additional handling, fuel, or surcharge fees are added after checkout.

7. Order Tracking and Delivery Address Changes

Tracking

A tracking number is emailed to you as soon as your order ships. Freight carriers can take a further 24 to 48 hours to activate tracking on their system, so a tracking number that shows no movement in the first day or two is normal and not a cause for concern.

Address changes

If you need to change your delivery address, email support@peakperformancesupply.com with your order number as soon as possible. We can usually update the address while the order is still with us and has not yet been submitted to the supplier. Once an order has been submitted or dispatched, we cannot guarantee a change, and any carrier fee charged for rerouting or redelivery will be quoted to you for approval before we proceed. Address changes on freight shipments already in transit are treated as a redelivery and are subject to carrier charges.

Incorrect addresses

Please check your delivery address carefully before completing checkout. Shipments returned to sender because of an incorrect or incomplete address are handled under section 8 below.

8. Delayed, Lost, Damaged or Undelivered Shipments

For every situation below, contact us at support@peakperformancesupply.com with your order number. We respond within one business day and deal with the carrier or the supplier ourselves. You never have to chase them.

Shipment is delayed

We obtain an updated estimated delivery date from the carrier and confirm it to you in writing. Please note that freight tracking can take 24 to 48 hours to activate, so limited tracking movement in the first two days is expected. If the delay is significant and the item has not yet shipped, you may cancel the order for a full refund.

Shipment is lost in transit, or shows as delivered but was not received

We first ask you to check with household members, neighbours, and any alternate drop points used by the carrier. If the item still cannot be located, we open a formal carrier trace. Investigations typically take 5 to 10 business days. Once the carrier confirms non-delivery, we will either ship a replacement free of charge or issue a full refund, whichever you prefer. We file the claim on your behalf.

Shipment arrives damaged

Parcel deliveries — accessories and small items

Inspect the item as soon as you open it. If anything is damaged, photograph the item, the damage itself, and the outer packaging including the shipping label, then email us with your order number and those photographs. Report within 72 hours of the delivery date. Please keep the original packaging until the claim is resolved, as the carrier may ask to inspect it.

Freight deliveries — saunas, cold plunges, racks and other oversized equipment

Inspect the shipment before you sign for it. If you see any damage, note it on the delivery receipt or bill of lading before signing, photograph all sides of the shipment along with the shipping label, then email us the order number, the photographs, and the signed delivery receipt. Signing a delivery receipt clean is the single most common reason carriers deny damage claims.

Concealed damage discovered after unpacking must be reported within 72 hours of delivery, with photographs of both the item and its packaging.

How we resolve it, in both cases

We file the claim the same day we receive your report. Damage limited to a component is resolved with free replacement parts, which is the fastest route and avoids a freight return. Major damage is resolved with a free replacement unit or a full refund including shipping, at your choice. No return freight charge and no restocking fee is ever applied to a damage claim.

Items are missing from the order

Multi-item and freight orders frequently ship in separate cartons or on separate pallets and can arrive on different days, so we first confirm whether the item is still in transit. If the order was genuinely short-shipped, we send the missing item free of charge and expedited, or refund that item in full. You are never charged shipping on a short-shipped item.

Shipment is returned to sender or cannot be delivered

We usually identify this in tracking and will contact you before you contact us.

If the cause was ours, the supplier’s, or the carrier’s, we reship free of charge or refund you in full.

If the cause was an incorrect address entered at checkout, a refused delivery or a missed freight appointment, we arrange redelivery and pass on any carrier redelivery or storage fee, quoted to you for approval first. If you decline redelivery, the order is treated as a standard return: outbound and return freight are non-refundable, and the supplier’s restocking fee applies where one exists.

9. Duties, Taxes and Import Charges

Not applicable. We ship within the United States only, so no customs duties, import taxes, or brokerage fees apply to any order.

10. Product Sourcing, Storage and Shipping Origin

We want customers to understand exactly how our fulfilment works.

Peak Performance Supply is an authorized dealer, not a manufacturer. Products are manufactured by our eleven brand partners and sourced through approved supplier channels. Inventory is stored in the manufacturers’ own warehouses and distribution centers located across the United States, and orders ship directly from the warehouse holding your item rather than from a single central facility.

This is why processing and dispatch times vary by brand, and why a multi-item order may arrive in more than one shipment. Every item ships as new, in the manufacturer’s original packaging, with full manufacturer warranty attached.

11. Questions About Your Shipment

If you have any questions or queries about this Shipping Policy or an order in transit, please contact us using the business information below, quoting your order number. We reply within one business day.

Business Information

Peak Performance Supply is a brand operated by Elevate Commerce Group LLC.

Business Address: 30 N Gould Street, Suite R, Sheridan, WY 82801, United States

Email: support@peakperformancesupply.com

Phone: +1 562 478 2296