Billing Policy
Last Updated: September 10, 2026
This Billing Policy explains how we charge for orders, which payment methods we accept, how pricing and tax are displayed, and how we resolve billing errors.
1. Accepted Payment Methods
We accept the following at checkout:
- All major credit cards
- All major debit cards
- Apple Pay
- Google Pay
- Shop Pay, including Shop Pay Installments
No payment method carries a surcharge. We do not apply processing fees, convenience fees, or handling fees of any kind. A credit card, debit card, Apple Pay, Google Pay, and Shop Pay order all cost the same.
2. Currency
All prices are displayed and charged in US Dollars (USD). We ship within the United States only, so no currency conversion applies. If your bank converts the charge for any reason, any conversion fee is set by your bank and is outside our control.
3. Tax
Product prices are displayed exclusive of tax, and sales tax is not currently added to orders. The price shown at checkout is the amount charged.
If sales tax becomes applicable to your order in the future, it will be calculated and displayed at checkout before you complete payment. We will never add tax after an order is placed.
4. Shipping Charges
Shipping is free on orders of $500 or more, calculated on the merchandise subtotal, within the contiguous 48 states. Orders below $500 carry a flat $14.99 shipping charge. All shipping charges are shown at checkout before payment, and no additional freight, fuel, or handling charge is added afterwards.
5. Shop Pay Installments
Shop Pay Installments is interest-free on qualifying orders. Longer payment terms on higher-value purchases may carry interest, which is set by the financing provider and disclosed by Shop Pay at checkout before you commit. We add no additional cost either way and do not receive any part of that interest. Installment agreements are between you and the provider, and questions about approval, scheduling, or interest should be directed to Shop Pay.
6. When You Are Charged
Payment is authorized at checkout and captured when the order is accepted for fulfilment. If an order is cancelled before capture, the authorization is voided, and no charge settles.
Pending authorizations: a declined or abandoned checkout can leave a temporary hold on your account that looks like a charge but is not one. These holds release automatically, usually within 3 to 5 business days, depending on your bank. If you are unsure whether a real charge exists, contact us, and we will confirm and provide written confirmation you can give to your bank.
7. Billing Errors
Billing errors are ours to fix. You are never asked to return anything or meet any condition before a correction is made, and no fee is ever applied to a correction.
Report any billing issue to support@peakperformancesupply.com or call +1 562 478 2296 with your order number. We respond within one business day.
Pricing error on the website
We never charge you the difference. We contact you first, and you can either proceed at the correct price or cancel for a full refund. We reserve the right to cancel orders affected by pricing or listing errors.
Charged the wrong amount
Overcharges are refunded within 1 to 2 business days of confirmation. Undercharges on orders that have already shipped are absorbed by us and are never re-billed to you.
Duplicate charge
We verify it against our records and the payment processor, then void or refund it immediately. Duplicates caught before capture are voided the same day and never settle.
Pending authorization that looks like a charge
We confirm whether a real charge exists and provide written confirmation you can give to your bank. These holds release automatically, usually within 3 to 5 business days.
All corrections are issued to the original payment method. Our processing takes 1 to 2 business days, after which your bank typically takes a further 3 to 10 business days to post it.
8. Refunds
Refunds are always issued to the original payment method used at checkout. We do not issue store credit. Refund eligibility, timelines and partial refund circumstances are set out in full in our Return and Refund Policy.
9. Billing Information Accuracy
Please make sure your billing name, address and payment details match the records held by your bank. Mismatched information is a common reason for declined transactions and can delay order processing. We may contact you to verify details on high-value orders or where our fraud screening flags a transaction.
10. Disputes and Chargebacks
If you believe there is a problem with a charge, please contact us before opening a dispute with your bank. Nearly every billing issue can be resolved directly within one or two business days, whereas a chargeback can take several months to conclude. We investigate every enquiry in good faith and provide documentation on request.
11. Contact
If you have any questions or queries about this Billing Policy, a charge on your account, or a refund you are expecting, please contact us using the business information below, quoting your order number. We reply within one business day.
Business Information
Peak Performance Supply is a brand operated by Elevate Commerce Group LLC.
Business Address: 30 N Gould Street, Suite R, Sheridan, WY 82801, United States
Email: support@peakperformancesupply.com
Phone: +1 562 478 2296
Customer Support Hours: Monday to Friday, 9:00 AM to 7:00 PM Pacific Time (PT). Closed on weekends and public holidays.